hmmm.....work.....

so my supervisor took me into the office the other day.....said she needed to "talk".....and she was carrying a notebook and was all serious like.....

and here's me sweating bullets cos i thought i was in BIG TROUBLE.....i'm late like everyday and i thought she was going to get on me about my attendance or something......

i get into the office and she closes the door......and we have a seat.....and i'm soooo nervous thinking i'm going to get canned or something.....

and the first thing she said was:

"so what do you think about the help desk job they have available?"

and i was stunned......like huh???

and she goes on to say that she wants me to apply for the promotion......and goes on to say that i would be a really good candidate and that she really wants me to apply......it will be a promotion, so more money for me.....and i won't be on the phone as much.....there would be no sales goal......and that she thinks that i would qualify for the position......

i was sitting there with my mouth open.....and told her that i didn't think i would qualify.....and she said "why not?".....and i told her because i hadn't been there a year yet......didn't think i COULD apply even if i wanted to....and then she goes on to explain that i only have to be with the company 6 months to apply internally......i told her that i thought that was if i wanted to make a "lateral" move (like move from the call center to a district office) NOT for a promotion......she went on to explain that i would need a manager's approval and with her recommendation she said it wouldn't be a problem.....and goes on to say that i would be perfect for the job and that she really wants me to go for it......and listed all the reason why i should......like i'm patient and customer service oriented.....and that i'm knowledgeable and a fast learner......and people are already comfortable asking me questions......

i then told her that the other help desk agent asked me to apply last week......and she said that i would be a good candidate too, but i hadn't given it much thought......

i HONESTLY don't think i'll get it.....that's what i told my supervisor......but she smiled and said that she doesn't know.....but she would back and i already have the other help desk agent backing me too......and she wanted me to at least TRY...

so today i turned in my resume to the help desk supervisor......i have another form i need to fill out.....but this help desk supervisor was one of the people who interviewed me for my employment when i started.....so i already know how she is and we already had that repor......i mean....she already hired me once for the vacation sales position......i *guess* she can hire me again for a promotion......

the thing is.....the help desk job.....is going to be a challenge.....i'd be a "team lead"......answering agent questions.....handling problem members.....dealing with the vendors......a lot of system stuff that i would need to learn......but for some reason, everyone i've talked to, think i'm very qualified for the position....i asked my collegues about it.....and they said "go for it" too.....same with david......

bryan on the other hand......told me that maybe the reason they want to promote me.....is because i hadn't hit goal all last month.....and that they see potential in me in other other areas other than sales......(ya know, "those who can't sell....train/teach?")......what a downer huh????

me on the other hand......*I* don't think i'm qualified.....there is so much that i don't know about the industry......but my supervisor told me they'll train me......and since i pick up stuff soooo fast.....and because of my previous travel agent experience.....they don't think they have anyone else that could do the job.....and besides.....she pointed out that i deal with a lot of mistakes that other agents make and i fix without stressing out about it or what not......

she even pointed out that i only had ONE week of training before i jumped on the phone (where everyone else got atleast TWO) and i picked it up very quickly......

(yeah i remember.....after my ONE week of training.....they told me....."here's your headset, here's your desk, GO")

and even after ALL this.....

i STILL don't think i'll get it......and to be honest......i won't be upset if i don't.......only because i LOVE my job......i wouldn't have any regrets staying where i am right now......and to even be CONSIDERED this highly is a HUGE compliment.....and to be backed by my supervisor and another help desk agent is a great honor.....

we'll see what happens......

My Inner Mage

find your elementat mutedfaith.com.